Shipping & Return Policy
***COVID-19*** Current processing time is 2-3 weeks unless otherwise noted. Shipping M-F. Thank you for your understanding.
All orders ship First Class Mail via USPS both domestically and internationally.
Standard shipping for orders in the United States takes 5-7 business days. Most orders are shipped within 14 days of ordering.
***Some larger handmade items may have longer processing times, please see item descriptions for information***
International orders usually take 3-4 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.
Please ensure that all addresses are correct.
If your package is returned to us, once we receive it, we will contact you via the email address submitted during checkout to notify you that we have received your package. The customer is responsible for the cost of shipping.
Ebony & Green is not responsible for additional shipping rates or customs charges by customers when importing our goods.
Refunds and exchanges are not anticipated as I work hard to surpass customer expectations. However, should you still desire an exchange or return of an item you've received for any reason, the request will be honored for items in their original undamaged condition, up to 7 days after the purchase is delivered, less shipping.
Custom items, waist beads, apparel and sculpted pieces are FINAL SALE and not eligible for return or exchange.
Please note I try to be very accommodating, if you have any concerns, send us an email at email@example.com and we will try to help.
Ebony and Green is not responsible for packages that are undelivered, misdelivered, or damaged during transit provided that the shipping address matches the address on the PayPal receipt.
To initiate a return or exchange please email me: firstname.lastname@example.org
Lastly, if you have any further questions regarding anything please don't hesitate to contact me at the email above.
Thank you for shopping with Ebony & Green.